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Frequently Asked Questions

Here is everything that you want to know about our services.

Home Frequently Asked Questions

Are Newport Home Care’s caregivers bonded and insured?

Each Caregiver must undergo a rigorous process including national and local criminal background checks, DMV, and personal and professional reference checks. All our caregivers are bonded, insured, and covered by Newport Home Care’s Workers’ Compensation insurance for our clients’ peace-of-mind.

How are caregivers qualified?

A Newport Home Care employee must have a minimum of one year of verifiable experience working for an agency or facility. Each Caregiver is carefully screened before caring for a client. We conduct an initial skills assessment to determine the abilities of each of our staff, and our staff receives ongoing support as they work with our clients in the field.

How would issues and concerns be addressed?

Our case managers are available 24 hours a day to address any immediate concerns from clients or caregivers. Concerns are documented immediately and always kept in strict confidence. The safety and comfort of our clients and staff is our first priority.

What if the caregiver and the client do not get along?

We fully guarantee that our client is pleased, or we replace the caregiver with someone new. All details of any conflict are kept strictly confidential between our Care Managers and client.

Will we have the same caregiver every time?

NHC employs a team of caregivers so that your care service will not be interrupted if someone gets sick or goes on vacation. If your Caregiver becomes unavailable, our Client Care Coordinator will arrange another caregiver and will contact you in advance of the change. Your safety is a top priority.

How are caregivers paid?

NHC handles all employee expenses, payroll, state and federal taxes, liability insurance, and workers’ compensation insurance. We oversee all administrative processes to take care of our employees.

What is the agency’s policy on emergency situation?

In any emergency or life threatening situation, our staff is directed to first call 911 for assistance, and then alert a Case Manager to notify families about any change of condition.

How does the agency evaluate what type of care is needed?

Our Case Management Staff meet with client and family, if applicable, at the client's home or location where services will be provided by Newport Home Care, and provide a complimentary assessment, then develop an individualized and completely confidential Custom Care Plan for each client. The purpose is to document the type of care services needed and when the client would like to initiate care. Once we, the client and family agree on the Custom Care Plan details, we will use that plan to recommend the caregiver who will be providing the service.